Therapy & Counseling Session Terms of Agreement

 بسم الله الرحمن الرحيم

The terms of agreement apply to all therapy and counseling sessions, and they come into effect as soon as the client pays for the first session.

The counselor may decide to stop counseling the client upon any failure to uphold the terms of agreement.

Disclaimer: Muslima Coaching is a coaching and counseling service that is centered around professional coaching tactics, CBT therapy techniques, counseling strategies, and religious guidance. It is not a replacement for professional psychological and psychiatry services, medical treatment, legal mediation, or fatwa from a mufti.

The counselor may stop counseling the client upon realizing that:

In these situations, we encourage families to seek support from appropriate mental health, medical, or safeguarding services.

No refunds will be given for past sessions.

Section A. Session Structure

  1. The first session is a 30-minute assessment session. The client is not bound to sign up for follow-up sessions.
  2. Each follow-up session consists of a 50-minute session centered around a specific topic.
  3. Both the client and counselor will previously agree upon the day and time of each session. Appointments must be arranged 48 hours prior to the meeting.
  4. The assessment session is 25 British pounds or 30 US dollars for 30 minutes.
  5. Follow-up sessions are 50 British pounds or 65 US dollars per 50-minute session.
  6. If the session continues past 50 minutes, the client will be charged per 15-minute block with an additional 15 British pounds or 20 US dollars for the extra time that was given.
  7. If the session is arranged less than 48 hours in advance, it will be considered an emergency meeting, and the cost will be double.
  8. The client determines if he/she would like to continue with the sessions and is not bound by any time period, unless a specific number was agreed upon at the offer of the contract.
  9. If the client does not want to sign up for follow-up sessions, no refund will be given for the assessment session.
  10. Once paid, all session fees are non-refundable.

Section B. Session Communication Medium

  1. Sessions are held online via Zoom or Google Meet as a video call.
  2. If the client opts to speak via the phone, all phone charges will be paid for by the client. The counselor is not responsible for calling the client’s phone or any payment to a landline/cell phone.
  3. In the event that the internet connection is unstable, the client has the option to reschedule the session appointment or call the counselor via her land/cell phone. All phone charges will be paid for by the client. The counselor is not responsible for calling the client’s phone or any payment to a landline/cell phone.

Section C. Privacy & Respect

  1. Sessions are confidential except where there are safeguarding concerns, risk of harm to self or others, or legal obligations requiring disclosure.
  2. The client promises to be honest about what is happening in his/her life and to answer the counselor’s questions to the best of his/ her ability.
  3. The client promises to respect the views of the counselor.
  4. The counselor promises to respect the views of the client.
  5. The counselor reserves the right to take notes about what is mentioned during the session. Client files will be retained by Muslima Coaching for 10 years and stored securely using password-protected cloud-based storage.
  6. The counselor reserves the right to consult Muslima Coaching’s internal advisor/supervisor in matters that may require a second opinion. This decision is left to the counselor’s discretion.
  7. Muslima Coaching may use Zoom AI to transcribe sessions for the purpose of improving the quality of the counseling service offered and supervision. Clients can request for the transcriber to be turned off at any time.

Section D. Session Logistics

  1. Sessions will start on time.
  2. Sessions will be held via Zoom or Google Meet.
  3. The client is required to have a working microphone and/or headset.
  4. Clients must use their video camera during the session.
  5. Technology problems must be resolved by the client and not the counselor.
  6. Children are not permitted to attend the session. This is to ensure maximum concentration.

Section E. Homework

  1. The client promises to execute the counselor’s suggestions and to complete the homework assignments to the best of his/her ability.
  2. The counselor may stop counseling the client upon the failure to attempt the suggestions or homework assignments. No refunds will be given.

Section F. Email Support

  1. The client is given unlimited email access to the counselor during the course of counseling and therapy.
  2. The counselor will respond within 72 hours unless there are unexpected issues or emergency circumstances.
  3. The counselor may suggest that the email be discussed in a session instead of through email.

Section G. Sharing Copyrighted Material

  1. The client is not permitted to copy, share, distribute, or use any copyrighted material of Muslima Coaching without prior permission from Muslima Coaching.
  2. All PDF and Word Documents are permitted to be saved to the client’s computer.

Section H. Recording Sessions

  1. The client is not permitted to record the sessions, whether using audio or video.
  2. The counselor will not accept requests to be recorded.

Section I. Missed Sessions Due To Client & Cancellations

  1. Cancellations made at least 48 hours before the session date/time can be rescheduled within 2 months. After 2 months, the session is forfeited. Refunds requested within 2 months of cancellation may be offered, subject to a 10% processing fee.
  2. Cancellations made with less than 48 hours‘ notice are non-refundable and cannot be rescheduled. This may include cancellations due to illness or personal emergencies, but exceptions may be made at the counselor’s discretion.
  3. If a client does not show up within the first 15 minutes of the session, the counselor reserves the right to cancel the session. No refunds will be given.
  4. No-show clients or frequent cancellations may prevent the opportunity to book future appointments.

Section J. Missed Sessions Due to Counselor & Cancellations

  1. Any sessions missed due to the counselor’s absence will be made up upon further notice of the counselor’s circumstances.
  2. The counselor may cancel a session appointment if full payment is not received 24 hours before the session begins. Full payment is the only means to officially confirm the appointment slot.
  3. The counselor may cancel a session appointment if the client’s questionnaire is not submitted at least 24 hours before the time the first session begins.
  4. The counselor may cancel future sessions if she feels that the client is not cooperating with her. No refunds will be given for sessions that were conducted.
  5. The counselor may redirect the client to professional psychological or mental health services if she believes the client’s circumstances require it or would better benefit from it. No refunds will be given for sessions that were conducted.

Section K. Payment

  1. Once paid, all fees are non-refundable.
  2. Fees for each session must be paid 48 hours prior to the session start unless further agreed upon by the counselor.