One-on-One Coaching Session Terms of Agreement

 بسم الله الرحمن الرحيم

The terms of agreement are applicable for all of the one-on-one coaching sessions with the coach, and they come into effect as soon as the client pays for the first session.

The coach may stop coaching the client upon her failure to uphold the terms of agreement.

Disclaimer: Muslima Coaching is a coaching service that is centered around professional coaching tactics, CBT therapy techniques, counseling strategies, and religious guidance. It is not a replacement for professional psychological and psychiatric services, medical treatment, legal mediation, or a fatwa from a mufti.

The coach reserves the right to stop coaching the client upon realizing that:

  • the client or spouse is addicted to drugs, alcohol, or any other illegal substance
  • the client or spouse is physically violent or emotionally abusive
  • the client or spouse is not faithful to the relationship (exceptions may apply)
  • the client or spouse has a medically diagnosed mental / psychological disorder or personality disorder
  • the client or spouse has a history of unresolved trauma and has not sought professional help for it
  • the client or spouse is suicidal or self-harms
  • the client or spouse is not interested in an Islamic faith-based service

In these situations, we encourage families to seek support from appropriate mental health, medical, or safeguarding services.

No refunds will be given for past sessions.

Section A. Session Structure

  1. Each session consists of a 60-minute private one-on-one coaching session with the coach.
  2. The day and time of the session will be previously agreed upon by both the client and coach. Appointments must be arranged 48 hours prior to the meeting.
  3. One-on-one coaching sessions are 50 British pounds or 65 US dollars per 60-minute session.
  4. If the session continues past sixty minutes, the client will be charged per 15-minute block an additional 15 British pounds or 20 US dollars for the extra time that was given by the coach.
  5. If the session is arranged less than 48 hours in advance, it will be considered an emergency meeting, and the cost will be double.
  6. The client determines if s/he would like to continue with the one-on-one coaching sessions, and s/he is not bound by any time period, unless a specific number was agreed upon at the offer of the contract.

Section B. Session Communication Medium

  1. Sessions are held online via Zoom or Google Meet.
  2. If the client opts to speak via the phone, all phone charges will be paid for by the client. The coach is not responsible for calling the client’s phone or any payment to a landline/cell phone.
  3. In the event that the internet connection is unstable, the client has the option to reschedule the session appointment or call the coach via her land/cell phone. All phone charges will be paid for by the client. The coach is not responsible for calling the client’s phone or any payment to a landline/cell phone.

Section C. Privacy & Respect

  1. Sessions are confidential except where there are safeguarding concerns, risk of harm to self or others, or legal obligations requiring disclosure.
  2. The client promises to be honest about what is happening within her marriage/life and to answer the coach’s questions to the best of her ability.
  3. The client promises to respect the views of the coach.
  4. The coach promises to respect the views of the client.
  5. The coach reserves the right to take notes about what is mentioned during the session. Client files will be retained by Muslima Coaching for 10 years and stored securely using password-protected cloud-based storage.
  6. The coach reserves the right to consult Muslima Coaching’s internal advisor in matters that may require a second opinion. This decision is left to the coach’s discretion.
  7. Muslima Coaching may use Zoom AI to transcribe sessions to improve the quality of the coaching service offered and supervision. Clients can request for the transcriber to be turned off at any time.

Section D. Session Logistics

  1. Sessions will start on time.
  2. Sessions will be held via Zoom or Google Meet.
  3. The client is required to have a working microphone and/or headset.
  4. Clients must use their video camera during the session.
  5. Technology problems must be resolved by the client and not the coach.
  6. Children are not permitted to attend the session. This is to ensure maximum concentration.

Section E. Homework

  1. The client promises to execute the coach’s suggestions and to complete her homework assignments to the best of her ability.
  2. The coach may stop coaching the client if s/he fails to attempt the suggestions or homework assignments. No refunds will be given.

Section F. Email Support

  1. The client is given unlimited email access to the coach during coaching.
  2. The coach will respond within 72 hours unless there are unexpected issues or emergency circumstances.
  3. The coach may suggest that the email be discussed in a one-on-one session instead of through email.

Section G. Sharing Copyrighted Material

  1. The client is not permitted to copy, share, distribute, or use any copyrighted material of Muslima Coaching without prior permission from Muslima Coaching.
  2. All PDF and Word Documents are permitted to be saved to the client’s computer.

Section H. Recording Sessions

  1. The client is not permitted to record the sessions, whether using audio or video.
  2. The coach will not accept requests to be recorded.

Section I. Missed Sessions Due To Client & Cancellations

  1. Cancellations made at least 48 hours before the session date/time can be rescheduled within 2 months. After 2 months, the session is forfeited. Refunds requested within 2 months of cancellation may be offered, subject to a 10% processing fee.
  2. Cancellations made with less than 48 hours‘ notice are non-refundable and cannot be rescheduled. This may include cancellations due to illness or personal emergencies, but exceptions may be made at the counselor’s discretion.
  3. If a client does not show up within the first 15 minutes of the session, the coach reserves the right to cancel the session. No refunds will be given.
  4. No-show clients or frequent cancellations may prevent the opportunity to book future appointments.

Section J. Missed Sessions Due to Coach & Cancellations

  1. Any sessions missed due to the coach’s absence will be made up upon further notice of the coach’s circumstances.
  2. The coach may cancel a session appointment if full payment is not received 24 hours before the session begins. Full payment is the only means to officially confirm the appointment slot.
  3. The coach may cancel a session appointment if the client questionnaire is not submitted at least 48 hours prior to the time the first session begins.
  4. The coach may cancel future sessions if s/he feels that the client is not cooperating with her. No refunds will be given for sessions that were conducted.
  5. The coach may redirect the client to professional psychological, psychiatric, or mental health services if s/he believes the client’s circumstances require it or would better benefit from it. No refunds will be given for sessions that were conducted.

Section K. Payment

  1. Once paid, all fees are non-refundable.
  2. Fees for each session must be paid 48 hours prior to the session start unless further agreed upon by the coach.